Customer service management that protects people and their time
We’re supporting small business by providing a platform to get the best out of people – your staff and customers.
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What is LiveTeam?
LiveTeam is a digital business asset that separates the customer service function from the consulting function.
Protect team members
LiveTeam allows a business to protect its most valuable (expensive) team members from low-yielding sales and customer service.
Add a paywall
LiveTeam allows a business to add in a paywall to customer service, strategically managing low level requests from red flag requests.
Monetise
LiveTeam is a virtual solution that can monetise a company’s IP that is often given away for free in the customer service exchange.
Avoid negative reviews and pile-ups of queries
LiveTeam allows your business to provide a human interface and contact for sales enquiries and product information.
LiveTeam builds in the opportunity for businesses to protect low-level customer enquiry from spending the time of the most experienced (and expensive per hour) team members.
LiveTeam allocates the right level of seniority and experience to customer requests.
LiveTeam allows the business to provide customer service remotely without it eroding quality, brand equity or excluding any customer types.
LiveTeam allocates the right level of seniority and experience to customer requests.
Get started with LiveTeam
It’s time to save time for you and your people. Book a demo with our customer service software tailored for small business.
Track your customer communication in one central place with the built-in help desk
Departments
Create departments to group similar tickets and separate responsibilities.
Ticket assignment
Track and assign tickets to individuals for consistency and management.
Escalation rules
Set up escalation rules to perform automated actions and enforce SLAs.
Attachments
Supports file attachments for additional context.
Focus on doing business with the latest technology1
Set your business up with its very own support desk for your clients and customers.
Standard
$99 /month
1 – 100 users
- Support desk ticket system & desktop chat
- User account & product management
- Self managed product service
- Digital asset monitoring & status feed
- $999 set up fee
Plus
1 – 250 users
- Everything in standard plan
- Access for up to 150 more users than standard plan
- $999 set up fee
Pro
1 – 500 users
- Everything in standard plan
- Access for up to 250 more users than plus plan
- $999 set up fee
Enterprise
1 – 1000 users
- Everything in standard plan
- Access for up to 500 more users than pro plan
- $999 set up fee
1There is an initial set-up cost of the LiveTeam Portal for the company, then an ongoing monthly fee. For the companies customers who use the LiveTeam portal there can be a range of options to tailor how the business needs to use it. From free tiers to flat rate one-time purchases.
Customer success
LiveTeam has assisted multiple Australian small business companies with managing customer communications.
COG Branding
LiveTeam has helped control the flow of communication between client and development team for support requests with an automated support desk and ticketing system.
SOILCO
LiveTeam has assisted in the communication between retail accounts and head office for product knowledge and information.
Swane’s Nurseries
LiveTeam has assisted Swane’s in channeling customer product enquiries between front line sales staff and senior horticulture career professionals.
Get started with LiveTeam
It’s time to save time for you and your people. Book a demo with our customer service software tailored for small business.